Soft Services Supervisor

Job Description and Requirements
The Job Opportunity

The purpose of this position is to lead a team of housekeepers to provide a safe, well maintained and clean environment within the premises of the Dubai Metro railway in line with customer expectations performance target.

Key accountabilities

Management and supervision of Housekeeping staff (20 to 25 ) to ensure they deliver the cleaning standards within the premises of Dubai Metro.
Planning, Supervision and delivering cleaning services within the 51 premises of Dubai Metro such as stations, car parks, ancillary buildings, trains and depots to achieve RTA KPI targets in accordance with the Concession Agreement
Report faults to large equipment Supplier in case of faulty equipment and escalate to Senior Soft Services Supervisor if the fault is not resolved in 12 hours.
Responsible for keeping the cleaning equipment in good condition; and report any misuse to Senior Soft Services Supervisor.
Ensure that cleaning chemicals are stored in accordance with ‘Impact and Aspect Register
Manage and control the stock of cleaning consumables and supplies; (Aed Value 750,000). Ensure that stock holding levels are maintained at all the time.
Liaise with Senior Soft Services Supervisor in the event of shortages and absenteeism of housekeeping staff on a daily basis and ensure that relief staffs are deployed on shift to cover the gaps. Complete Outsourced KPI forms accordingly.
What we are looking for in our candidates:

Delivers Customer Service: Sees those they interact with as customers and seeks to identify and meet needs, taking swift action to resolve issues with integrity. Always alert to the customer’s point of view and demonstrates a sense of urgency.
Demonstrates Personal Drive: Actively works towards ambitious personal goals, demonstrates enthusiasm and energy toward all aspects of work. Shows drive to make a difference to others at work.
Demonstrates Collaboration: Demonstrates proactive team working and collaboration with others, role modeling the belief that the whole of the team is greater than the sum of individual efforts
Communicates Effectively: Clearly and concisely conveys information and ideas that engage others.
Respects Difference: Shows respect for individual differences and perspectives amongst colleagues
Assumes Responsibility: Effectively manages their time, resources and relationships to ensure that work is completed efficiently.
Specific requirements

Ability to supervise a team of cleaners with an aim to meet the committed performance target of cleanliness in a cost-effective and efficient manner;
Good interpersonal and people skills, and a mature, methodical and responsible approach to work;
Strong organizational skills, detail oriented, and the ability to handle multiple priorities;
Ability to demonstrate both good literacy and numeracy skills required for the role.
A minimum of 3 years of work experience in a relevant field.

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.akhtaboot.com/en/uae/jobs/dubai/117916-Soft-Services-Supervisor-at-Serco