Boutique Manager - (F&B;Background)

الوصف الوظيفي
Job Purpose:
To deliver an engaging and knowledgeable service that wows our potential customers to generate quality new sales and ultimately drive the commercial performance of his area/ territory.
Key Accountabilities:
Scope of work
• Management and operation of the entire boutique
• Achievement of overall sales target / budgets
• CRM: Manage and guarantee excellent customer service
• Stock control: adequate ordering, inventory check in/out and storage
• Control of merchandising, display and adequate pricing
• Staff Planning, management and training
• Maintaining awareness of all promotions and advertisements
• Performance in-depth analysis (weekly / monthly / quarterly reporting)
• Insurance of proper Maintenance and overall shop / staff hygiene
• Perform all functions carried out by boutique staff and salesperson when needed
Job Accountabilities
Operations:
• Identify merchandising needs and ensure proper display, stocking, etc.
• Inventory control (apply FIFO, guarantee proper check in, check out & storage conditions)
• Minimize wastage, product damage
• Manage all administrative work: attendance, leaves, weekly reports, feedback forms, etc.
• Coordinates with the Area Manager to comply to the monthly targets
• Monitor / handle cash & credit sales, deposits and avoid any discrepancies
• Ensure proper communicate flow as per guidelines / manual
• Participate in inventory cycles
• Assure smooth shop opening, closing as well as proper related documentation
• Regular Inspecting product to certify suitability
• Control shrinkage and product spoilage, notify line manger 2 months prior to expiry date
Finance
• To assist in the preparation of the retail sales and marketing plans.
• To ensure that the retail operational budget is in line and costs are strictly controlled maximizing profitability.
• To maximize profitability of the outlet by increasing turnover and controlling other costs.
SALES AND MARKETING
• To identify in conjunction with management, market needs and trends
• Participates in public relations activities, sales calls and other promotional activities designed at enhancing the Image and profitability of the outlet and the company.
• Manage customer data base, acquire new clients/ corporate customers, combine: Marketing, sales and service with coordination of retail management
• Ensure that the staff is practicing and utilizing the prescribed selling techniques to provide customers with a friendly, courteous experience.
• Constantly strives to develop and increase sales in order to increase profitability
• To provide management with creative ideas to project and enhance the image of the outlet and the company
• Is fully aware of the boutique concept in order to promote the boutique
HUMAN RESOURCES
• To ensure the correct scheduling of employees to maintain standards of service.
• Ensures that both he/she and his/her employees report for duty punctually, maintaining a high standard of Personal grooming, wearing the correct uniform at all times.
• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.
• To ensure that all employees have a complete understanding of and adhere to the company’s policy and procedures.
• To conduct training courses for new employees and regular “refresher” courses for newly hired and existing employees.
• To conduct employee performance appraisals for all retail employees to review their general performance, discuss existing performance and areas for improvement using KPIs.
• To supervise the orientation program for new employees to make sure that they understand the policy and procedure of the company.
• Ensures that both he/she and his employees participate in any scheduled training or development program that may improve personal or departmental standards.
• To ensure that employees provide a friendly, courteous, and professional service to guests at all times.
• To motivate the colleagues in any time of operation
• Showing all the support to the team in any circumstances
ADMINISTRATION
• To ensure that all departmental reports, sales and marketing plans, schedules, logbook, inventories, guest comments reports, guest history records and correspondence are completed.
• To ensure proper requisitioning and controlling of operation and supplies.
• To attend meetings and briefings as directed by the company
• To attend all trainings as required
• Liaise with the owner or management of the location for smooth relationship
• Handling all the administration (keep good record of admin)
GENERAL
• To have an awareness of the overall business and being able to define and explain the business trend towards competitors and market trend
• To have a good knowledge of the system in use, cash handling and any transaction for the daily operation and trouble shooting
• Knowledge of all the equipment’s in your respective outlet; how to operate them and who to call in case of emergency.

People Excellence (internal/external customer engagement and relationship management):
• To create an environment which is a great place to work for you and your colleagues through your dedication, enthusiasm, sharing of knowledge, honesty and desire to support others.
• To display excellent standards in all you do and inspire others to do the same, and that you operate within legislative/regulatory and company policies and procedures.
• To display confidence, self-belief and openness to new ideas, adapting and embracing challenges and opportunities with a determination to excel.
• Continuously develop own skills by attending all required training courses and maintaining an up to date knowledge of products, services, systems and work processes.
المهارات
Key Competencies & Skills:
• Excellent customer service and interpersonal skills
• In-depth product and market knowledge
• Analytical and problem solving skills
• Advanced computer skills (Ms Office, NAV, etc.)
• Time management skills
• Self-disciplined, intelligent, responsible and presentable
• Positive, enthusiastic, self-motivated, innovative
• Honest, trust-worthy, flexible
Experience requirement:
• Fluent in English, Arabic is a plus
• Minimum of 5 years’ experience in the retail sector
• Financial Management Skills
Qualification and Licenses requirement:
• Bachelor Degree in Business Administration or alike
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة التصنيع والإنتاج
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 5
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/boutique-manager-f-b-background-3945681/