Operations Support Manager

Job Description and Requirements
Job Description

Job title:  Operations Support Manager

Group:  ESG

Dept/Project/Service:  MENAI

Reports to:  Regional Operations Manager - MENA

Usual office base:  Dubai

Responsible for:  Operations Coordinator

Job purpose: 

To ensure the efficient operational delivery of contracts in the region in accordance with contractual requirements, targets, standards of good practice and within budget.

Job objectives:

Manage the delivery of a range of contracts to achieve targets.  Oversee the efficient and effective use of the operational team, delegating tasks and accountabilities to ensure that all operational aspects can be delivered effectively.

Plan, direct and coordinate all aspects of the operational support required for consultancy and operational projects, including consultant liaison, contracting, onboarding and logistics, report development, translation and publishing.

Monitor the use of employee and consultant resources to ensure they are efficiently and cost-effectively deployed to meet project priorities and project requirements. Work closely with Technical Leads to manage the schedule of evaluations and consultant utilsation across multiple programmes.

Manage the Quality Assurance (QA) process for programmes in coordination with each programme’s Technical Lead. Act as the first read for all English Reports before sending them to QA readers and act as a QA for all Arabic reports. Manage the translation process of all English reports into Arabic, recruiting and contracting translation companies as relevant.

Liaise with clients to ensure the delivery of high-quality operational outcomes. Represent the organisation both internally and externally at appropriate meetings and events and ensure a smooth communication process is in place with schools, colleges, the ministries and other stakeholders.

Establish and implement a streamlined operating procedure to ensure a smooth operations.

Maintain a strategic overview of operations and regularly review, monitor and report on the progress in accordance with client and corporate management information requirements to ensure outputs are delivered to time, cost and quality specifications.

Improve the operational systems, internal reporting processes and policies for the inspections and other programmes.  Analyse and develop revised processes where relevant, providing recommendations for implementation to the Technical Lead and Regional Leadership Team.

Work closely with the Regional Operations Manager to ensure each programme is delivered within budget.  Assess financial performance against budget and operational goals using data to monitor and improve profitability.

Scope:
The jobholder will be a member of the senior leadership team in the MENA region. The post will be based in Dubai, however the jobholder will be expected to travel across the region to oversee the various inspections contracts as required.

Person specification:

Knowledge

Essential:

A degree-level qualification in a management-related or business administration discipline
Knowledge and experience in organisational effectiveness and operations management implementing best practices
Knowledge of business, project management, financial and human resource principles and practices

Desirable:

A Masters level qualification in a management-related or business administration discipline
Experience/qualification/accreditation in the use of a recognised structured project management methodology

Experience

Essential:

Substantial relevant experience, for example on similar contracts, including the achievement of project outcomes and effective management of project dependencies
Proven track record of operational management, including mobilising, managing and delivering a mixture of smaller and larger projects
Experience of working in the MENA region

Skills
Essential:

Fluency in written and spoken Arabic
Excellent planning, strategic thinking and organisational skills
Ability to manage, network, negotiate and work effectively with key stakeholders including resolving conflict
Good interpersonal skills and ability to work effectively with a wide variety of clients, associates and senior managers
Ability to work on multiple tasks at the same time and to plan effectively to meet client deadlines
Critical thinking, problem solving and decision-making skills

Competency Band: 3

Key Competencies for the role:

Our Values

Key Competency 1

Key Competency 2

Excellence - Creating and Leading Success

Delivering excellent service

Creating value

Integrity - Supporting and Building Trust

Building respect

Following through on responsibilities

Accountability - Delivering and Improving

Delivering value for money

Continually improving

Collaboration - Engaging and Partnering

Building effective relationships

Making effective decisions

Job Family: 

Education Development Trust is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.akhtaboot.com/en/uae/jobs/dubai/115859-Operations-Support-Manager-at-Education-Development-Trust