Account Manager

Job Description and Requirements
This role is responsible for managing a team to deliver operational excellence across the assigned portfolio (cargo handling - Aviation)

The successful candidate will also be responsible for allocating targeted revenue, gross contribution, managing client mobilizations and oversight of the day-to-day delivery of operations. This includes planning, coordinating, managing manpower services, delivering operational efficiencies, improving service delivery, and to ensuring profitable contract performance.

Key Responsibilities include but are not limited to

Ensure customer account are delivering to budgeted targets, revenue, and gross contributions, contributing to the department P&L;.
Accountable to ensure customer accounts are accurately forecasted and budgeted is accurately captured, reported and delivered.
Responsible for negotiation commercial contracts with clients, identify and set up Standard Operating Procedures (SOPs), Standard Work
Monitoring the financial performance of the account portfolio, contract profitability, and control on spending, resource allocation, and budget management
Ensure all contracts are commercially complaint, flagging any potential breaches to Management Team
Understand the commercial agreement and manage the service delivery within the timelines and deliverables of the contract
Ensure invoices are raised by Finance Team in line with the services that have been delivered to the client and manage the client payment cycle to ensure prompt payment.
Proactively manage the relationship with the client in line with the RACI matrix under the guidance of the Account Manager
Manage the key contacts and relationship within your account portfolio, ensure the account is fully managed and relationships are developed at every level.
Provide ideas on growth initiatives to maximize the potential opportunities with new clients and contacts
Drive a lean culture within the team, focused on operational excellence and business performance
Ensure direct reports are focused on value-added activity, working towards achieving the goals on the balanced scorecards
Maintain, and be able to provide guidance on, in-depth knowledge of the legal requirements, internal and external, related to the day-to-day management of mobilizations, reducing legal risks, guaranteeing regulatory compliance
Manage, motivate and develop the team, ensuring they are motivated to achieve their full potential and working towards a common goal
Act as a role model to encourage the development of high performing individuals and teams; motivating employees to deliver consistently high levels of performance and continuous improvement
Skills
Candidate must have:

Aviation experience pref’ within Cargo
5 to 10 years’ experience in the Industry
Higher Diploma / Degree holder
Skills - Hard

Account Management Business Financial Management Change Management Commercial Awareness Communications Technology Contract Administration and Management Financial Analysis Intermediate Computer Skills Operational Management QHSE Management
Security Risk Assessment Supply, Risk and Contingency Management Use of Technical Security Solutions
Budget Planning Budgeting, forecasting, reporting, analysis, and P&L;management Contract Administration and Management Intermediate Computer Skills Service level agreement management and analysis Strategic Planning /Orientation
Skills - Soft

Active Career Development Body language awareness
Business Process Analysis Cultural
Awareness Customer Complaint Handling Customer relationship management Customer Service
Awareness Drug & Alcohol Awareness+CCC17 Effective Business Writing Skills Effective
Negotiation Skills & Conflict Resolution Effective Presentation Skills Environmental Awareness
Hierarchy and Responsibility Recognition Incident & Accident Reporting Leading Employee
Engagement Managing Personal Performance Project Management Resource Management Service
Excellence Technical Report Writing Telephone Etiquette

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.akhtaboot.com/en/uae/jobs/dubai/115755-Account-Manager-at-Transguard-Workforce-Solutions