Customer Service Agent - Chauffeur Drive Services

Job Description and Requirements
The Customer service agents will over-look the entire operations on a 24/7 basis to process passengers at the business class counters and allocate passengers to Chauffeur driven vehicles.

Responsibility

To support Chauffeur-drive services
Provide excellent customer service
Assist Business class passengers throughout from the counters to the drop-off/pick-up point where the chauffeur will be present
Extremely well-groomed attire
Being well informed about any information that might be useful to the customer during the journey. (weather conditions, traffic in the neighborhood, news, etc.)
Manage passenger baggage handling as required
Report any problems/concerns with vehicle availability to the team leader.
Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
Fluent in speaking, reading and writing English, Arabic, and Hindi. Additional languages German, Chinese, French speaking would be an advantage
Skills
Technical
Candidate should have good communication skills
Should have basic computer skills
Good excel skills
Good use of software like TCC systems
Soft Skills

Minimum English Language Level 4 (by Transguard Group Standards)
Candidate should be very confident
Critical Thinking
Cultural Awareness
Customer Service Skills
Decision-making
Drug & Alcohol Awareness
Environmental Awareness
Hierarchy and Responsibility Recognition
How to Greet Customers
Incident & Accident Reporting
Interpersonal Communication Skills
Managing Personal Performance
Personal presentation (grooming)
Problem-solving
Providing and dealing with feedback/complaints
Resource Management
Service Excellence
Teamwork and collaboration
Time Management
Should have 2 years of experience in a similar poi

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.akhtaboot.com/en/uae/jobs/dubai/115757-Customer-Service-Agent—-Chauffeur-Drive-Services-at-Transguard-Workforce-Solutions