Commercial /Customer Services Executive

الوصف الوظيفي
• Booking of orders,
• Interacting with customers to serve their needs.
• Will involve many conference calls with customers based in the GCC/MENA/Africa/South Asia
• Overseeing deliveries from PO to dispatch until final delivery
• Monitor monthly sales budget and support in target achievement.
• Drive improvements in business processes, work towards improving ERP system and reduction of manual work.
• Work closely with internal departments to understand key issues and take corrective action to meet customer demands
• Develop internal process to resolve and reduce customer complaints. Establish good rapport with your customers.
• Review purchase orders and shortages. Ensure Order fulfilment and service deliverables are achieved as per customer requirements.
• Ensure documents related to exports, regulatory requirements are processed with accuracy.
• Handling payments & payment reconciliations.
• Process set up and SOP implementation

المهارات
Qualifications Required:
• Commerce Graduate preferably with specialization in Finance.
• MBA would be an added advantage.
Experience Required:
• Must have worked minimum 5-7 years in Customer services, preferably with a customer centric background from FMCG or hospitality industry.
• Ideally has worked in a combination of Customer Service, Planning, Supply Chain roles.
• Candidate with strong financial background at work experience or qualifications preferred.
Skills & Competencies Required:
• Experience of using ERP software, preferably in SAP/ Oracle
• Logistics skills to handle shipments independently.
• FMCG background mandatory.
• Proficiency in Excel/Word/PPT a must.
• Good understanding of pricing invoices / structures.
• Very good organizational ability.
• Able to focus with complete customer centric approach on deliverables effecting the service levels.

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة توزيع السلع الإستهلاكية
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/commercial-customer-services-executive-3904305/