الوصف الوظيفي
We are looking for highly motivated, energetic Customer Service Representative who can thrive in a fast-paced, dynamic environment where they are able to assist customers throughout their shopping journey from order to delivery and returns and ensure every interaction is exceptional.
Key Responsibilities:
• To assist customers with any of their inquiries and complaints through email, phone and social media
• To take ownership to resolve customers’ issues at first contact
• To ensure SLA’s and customer’s expectations are always achieved
• To deal with complaints and escalation process when necessary
• To act as a Brand Ambassador at all time
• To communicate promptly any information to customers about their orders
• To help customers to register online and/or to process their orders
• To assist customers with any issues with regards to the returns of their orders
• To always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems
• To issue refunds and compensation as appropriate
• To be pro-active and show initiatives and ideas to constantly improve the service provided to our customers
• To assist in gathering information and produce reports on a regular basis
• To be able to deal with customers with late returns and faulty goods
• To liaise with fulfillment for any issues with customers’ orders
• To coordinate with shipping over issues raised by customers with regard to either orders or return
• To help customers with product enquiries and drive cross-selling to increase units per transactions
المهارات
EDUCATION AND/OR EXPERIENCE: Bachelor’s Degree Required.
KNOWLEDGE/SKILLS/ABILITIES: Must have good written and verbal communication skills along and the ability to work well with others. Must have good customer relations skills. MUST be FLUENT in ARABIC & ENGLISH.
MACHINES, EQUIPMENT, AND SOFTWARE: Computer, multi-user telephone system, copier, fax machine, Outlook and Excel.
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة خدمة العملاء; البيع بالتجزئة/البيع بالجملة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري $1,000 - $1,500
عدد الوظائف الشاغرة 2
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 5
منطقة الإقامة الإمارات العربية المتحدة
الجنسية الأردن; الجزائر; السودان; المغرب; لبنان
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 23 الحد الأقصى: 30
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/customer-service-representative-3899789/
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