Patient Coordinator (Healthcare Industry)

الوصف الوظيفي
• Opening duties
• Welcome patients and visitors to the clinic and assist them with their requirements
• Optimize patient satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone
• Register new patients and update existing patient information to ensure up to do patient information at all times
• Keep patient appointment on schedule by notifying clinician of the patient’s arrival
• Review service delivery compared to schedule; reminding clinicians/patients of delays
• Manage patient experience, anticipate patient’s anxieties, answering patient queries and maintaining reception area
• Ensure availability of treatment information by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording and updating personal and financial information
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients
• Maintains business office inventory and equipment by checking stock, anticipating supplies needed, placing and expediting orders for supplies, verifying receipt of supplies
• Help patient’s in distress by responding to emergencies
• Protect patient rights by maintaining confidentiality of personal and financial information
• Maintain operations by following policies and procedures, reporting any necessary changes
• Work as a team to support the smooth running of the department
• Scan and upload documents to patient files on the request of clinicians
• Upload MRI/X-ray cd images to pacs and attached medical reports to patient files. Ensure doctors received the information in a timely manner
• Accounting duties, ensuring all financial transactions with patients are dealt with accurately
• Closing duties
• Manage large volume of incoming calls, Internal and external, in a timely manner
• Follow communication scripts when necessary
• Identify patient needs, clarify information, research every issue and provide solutions
• Transfer calls correctly to the right department/individual and ensure you provide information about the caller (Name, company (if applicable), reason for call etc)
• Seize opportunities to book in patients for follow up/recurring appointments
• Manage the answer machine messages and ensure callers receive a return call within the specified service levels
• Deal with all emails from “booking@” making sure that all mails are responded to in a timely manner
• Follow and keep updated with the book of knowledge
• Always display the highest level of professionalism and provide excellent customer service
• Always answer calls with a smile
• Ensure information provided to patients, such as pricing – appointment times – appointment location, is accurate

المهارات
• Educated to diploma level
• Computer literate
• Minimum experience in similar role of 2 years
• Read, write and speak English

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الخدمات الطبية/غير ذلك
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي الخدمات المساندة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
منطقة الإقامة الإمارات العربية المتحدة

https://www.bayt.com/ar/uae/jobs/patient-coordinator-healthcare-industry-3894092/