Call Center Representative (Healthcare Industry)

الوصف الوظيفي
• Previous experience working in a busy front office hotel/clinic/hospital environment
• Understanding of Medical Terminology
• Normally works in an air-conditioned office in clean, well-lit and pleasant surroundings while also exposed to the Clinic environment.
• Manage large volume of incoming calls, Internal and external, in a timely manner
• Follow communication scripts when necessary
• Identify patient needs, clarify information, research every issue and provide solutions
• Transfer calls correctly to the right department/individual and ensure you provide information about the caller (Name, company (if applicable), reason for call etc)
• Seize opportunities to book in patients for follow up/recurring appointments
• Manage the answer machine messages and ensure callers receive a return call within the specified service levels
• Deal with all emails from “booking@” making sure that all mails are responded to in a timely manner
• Follow and keep updated with the book of knowledge
• Always display the highest level of professionalism and provide excellent customer service
• Always answer calls with a smile
• Ensure information provided to patients, such as pricing – appointment times – appointment location, is accurate
• May involve long periods of sitting; telephone and in front of a computer screen.
• Occasionally stands and walks short distances; bends, stoops and reaches to perform routine job tasks.
• May be required to work for long hours and/or under pressure to meet deadlines.

المهارات
• Excellent organizational skills
• Must be highly skilled in use of MS Office.
• A team player with excellent communication (verbal/written) and interpersonal skills

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الخدمات الطبية/غير ذلك
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 2
منطقة الإقامة الإمارات العربية المتحدة

https://www.bayt.com/ar/uae/jobs/call-center-representative-healthcare-industry-3894090/