الوصف الوظيفي
Responsibilities:
1. Review and analyse on daily basis customers’ review & feedback based on:
a. customers satisfaction survey
b. website product review
c. Social media feedback
2. Identify the gaps in the customer service & adapt the processes where needed
3. Monitor and follow-up with your team the online customer review & feedback to maintain an overall strong customer service & satisfaction. Taking ownership of customer’s issues and following problems through to resolution.
4. Coordinate were needed between the different internal & external departments
5. Manage a team of customer/after sales representatives & monitor the team on performance
6. Based on customers review and feedback, conduct training for the call centre representatives and other stakeholders to improve on overall service
المهارات
Requirements:
1. Experience with online customer service and customer handling.
2. A team player with a positive attitude and people skills.
Be able to manage and motivate a team of customer service/after sales representatives.
3. Polite, patient and tactful personality and able to work calmly under pressure
4. Ability to plan to keep up to date in a very fast paced environment, staying on top of policy, procedure and workflow changes and evolution
5. Strong and effective written and oral Arabic & English communication skills.
6. Experience in analysis, troubleshooting, problem solving and project management. Impeccable attention to detail
7. Ability to multitask under pressure in an ever changing environment
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة البيع بالتجزئة/البيع بالجملة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الخدمات المساندة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
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