IT Service Desk Engineer

الوصف الوظيفي
*At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment.*Able to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical level.*Able to demonstrate their writing skills which will include their ability to take detailed notes, proper spelling, punctuation, grammar, etc.*Ability to understand and follow technical documentation*Use of remote Control/Remote Desktop applications such as Remote Assistance, TeamViewer, PCAnywhere, Go2MyPC, etc.*Using a call tracking or IT service management System.*Ability to maintain focus and handle multiple tasks or conversations at the same time*Tracking customer calls and recording detailed and accurate information in Service Desk issue tracking system in a timely manner.*Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting user after resolution for quality control purposes.*Fulfilling customer requests in timely and highly customer-service oriented manner.*Participating in training and working to develop and maintain top knowledge in existing and new technologies to provide most effective support for callers.*Following the Firm’s established Policies, Standards, Procedures and Guidelines in delivering service to the users; utilizing ‘best practice’ documentation, proper escalation procedures, etcetera.*Handling other tasks and projects as required for supporting the overall operations of the Service Desk.

المهارات
Over 5 Years’ experience in selected area of expertise

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة وكالات التوظيف/التوظيف
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الهندسة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة

https://www.bayt.com/ar/uae/jobs/it-service-desk-engineer-3868194/