الوصف الوظيفي
1. Initiate and implement new QA ideas and concepts to improve the efficiency and effectiveness.
2. Reviews and advises on the development of policies, procedures, guidelines, standards and operating practices in respect of Cloud network/ service quality
3. Study existing infrastructure and identify potential gaps.
4. Collect historic data for analytic and reporting to propose recommendations.
5. Skilled with reporting and trend analysis of deployed resources. Reviews the issues/ concerns about availability, resources and performance of deployed resources of Cloud projects.
6. Document best practices & methodologies.
7. Responsible for Audit, Reporting KPIs and SLAs for Delivery, Operations and Platform
8. Responsible for Resources and Skills availability. Also, responsible for Certifications on Quality Standards Like ISO
9. Managing Capacity of the platform with respect to the business demand
10. Managing/Coordinating for DC Infrastructure and 3rd party Infra providers for the same
11. Performing quality checks and administer the facilities
12. Participates and assists onboarding managers in the preparation of project plans.
13. Coordinates as required with other Engineering sections, contractors and consultants and follows up as required.
14. Understand RCA analytics to avoid future incidents.
15. Risk Analysis and suggest improvement by developing mitigation plans.
16. Process consolidation and optimization, develop new or enhance existing processes to boost section efficiency.
17. Able to resolve of complex issues/ concerns with minimal supervision.
18. Participate in Engineering-Cloud related policies & procedures developments.
19. Provides feedback to higher management and highlight variance in standard practices.
المهارات
Service Level and QA manager / Global Security Operations Center
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة وكالات التوظيف/التوظيف
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
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