Key Account Manager

الوصف الوظيفي
• Acquire a thorough understanding of key customer needs and requirements
• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Drive revenue and profitability from a set of strategic accounts
• Prepare a strategic key account map identifying various critical stakeholders
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Negotiating contracts with client and establishing timeline of performance
• Establishing and overseeing internal budgets with the company and external budgets with the client
• Working with trainers, content, sales team, project managers, marketing and other team members to ensure the highest quality of service is provided and all client needs are met
• Collaborating with sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies
• Analyzing client data to provide customer relationship management

المهارات
Qualifications / knowledge:
• Master’s degree in marketing, business administration, sales, or relevant field
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
Skills:
• Strong negotiation skills, with ability follow-through on client contracts
• Ability to multitask and manage more than one client account
• Proven results of delivering client solutions and meeting sales goals
• Native English speaker
Experience:
• Four to five years’ previous work experience in sales, key account management, or relevant experience
• Education/ Training Industry exposure will be an advantage

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة التعليم، التدريب، المكتبات
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي المبيعات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
الرقم المرجعي للوظيفة JB3862310
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 4
منطقة الإقامة الإمارات العربية المتحدة
الجنسية أيرلندا; استراليا; المملكة المتحدة; الولايات المتحدة; جنوب أفريقيا; كندا
العمر الحد الأدنى: 22 الحد الأقصى: 38

https://www.bayt.com/ar/uae/jobs/key-account-manager-3862310/