Reservations Supervisor - Arabic Speaking

الوصف الوظيفي
As we expand our holiday homes operations in Dubai, we are currently seeking motivated individuals with a solid background in hospitality and travel and tourism to join our team as a reservations specialists handling the coordination of incoming reservations.
The candidate has to be fluent in Arabic.
As part of the team of travel reservations specialists, the role involves full management of the reservations life cycle for selected Holiday Homes and Hotel apartments
The ideal candidate would have extensive experience in hotels or holiday homes reservations , in addition, the candidate must have an extensive knowledge and experience in hotel operations standards, reservation systems, channel managers and revenue management.
The tasks include but are not limited to the following:
• Actively managing direct reservations from multiple sources and working with a team for leading the customer experience cycle.
• Managing external reservations through different channels
• Direct sales for prospective corporate clients
• Taking charge of customer service related issues with guests for all hotels and holiday homes assigned
• Facilitating guest communications through our CRM system and the management booking systems including management of direct advertisements
• Establishing and maintaining relationships with current and prospect property and hotel owners and reservations managers.
• Occasionally, directly managing and facilitating the process of checking guests into the holiday homes and hotels and following up with them before, during and after their stay
• Marketing properties through updating current advertisements in all channels
• Maximizing booking revenue through price adjustments based on market studies for the properties assigned.
Benefits Include:
• Basic Salary (Based on experience) including overtime compensation when overtime work is required
• Bonus structure based on KPIs related to the assigned clients and booking targets.
• Yearly ticket to home location
• Mobile phone and a telecom phone packages
• Access to company transportation

المهارات
• Fluent in Arabic (Required)
• Fluent in English (Required)
• Fluend in a any third language (Preferred)
• Proven working experience in Hotel and travel and tourism reservations
• Proven working experience in customer service preferably in hospitality and lodging
• Proven sales skills
• Ability to develop relationships with owners and prospect guests.
• Computer skills including word, excel and CRM management

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الضيافة/السياحة/السفر
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي السياحة والضيافة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
الرقم المرجعي للوظيفة JB3838837
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة الأردن; الإمارات العربية المتحدة; البحرين; الجزائر; السودان; الصحراء الغربية; الصومال; العراق; الكويت; المغرب; المملكة العربية السعودية; اليمن; تونس; جزر القمر; جنوب السودان; جيبوتى; سورية; عمان; فلسطين; قطر; لبنان; ليبيا; مصر; موريتانيا

https://www.bayt.com/ar/uae/jobs/reservations-supervisor-arabic-speaking-3838837/