Customer Service Specialist

الوصف الوظيفي
Danfoss offers you an excellent opportunity to become team member of Customer Service Center in Dubai within Danfoss Heating, Cooling and Drives Segments.

In the position of Customer Service Specialist you will focus on maximizing and continuous improvements of customer’s satisfaction and loyalty though detection of opportunities to serve the customer while addressing customer support requests and perform outbound sales activities.

You will support your customers and Danfoss sales team by:

Handling general pre- and post-sales queries and claims

Processing and booking orders with follow-up activities

Providing logistics and basic product information to internal and external customers

Taking care of stock levels and booking purchase orders to supplier plants

Supporting customers with credit and financial information

Registering all customer queries in to CRM (salesforce.com) and to follow-up, escalate when needed,

Running data quality in SAP and CRM system and preparing regular reports to Customer Service Center Manager

المهارات
Our expectations from you:

At least University degree

Starting experience in customer service and logistics related position

Experience working in SAP and SAP CRM or Salesforce.com is an advantage

Fluent English, other language as Arabic or French is an advantage

Customer & customer satisfaction oriented

Good interpersonal skills

Problem solving mindset

Open to change and looking for continuous improvement areas in processes

Willing to work in teams

We offer you:
Global and exciting working environment

Dynamic work environment and customer visits

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الهندسة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3835659
المرشح المفضل
المستوى المهني متوسط الخبرة

https://www.bayt.com/ar/uae/jobs/customer-service-specialist-3835659/