Contact Centre Champion Telesales

الوصف الوظيفي
Perform health check calls to selected customers.
Conduct outbound calls for tariff optimization and plan upgrades.
Perform calls for proactive and reactive retention
Support customers who are facing payment issues.
Manage inbound chat queries into sale.
Assist with email communications and re-targeting customers.
Assist in life customers with chat and seek to upsell to different plans.
Answer all customer inquiries in a friendly, professional and efficient way.
Maintain customer services standards by responding to all contacts promptly, remaining courteous and professional at all times.
Provide clear and concise responses to all customer enquiries and complaints and ensures all infor-mation is accurate in response to the customer.
Follow sales scripts (where applicable) and respond empathetically to customers.
Resolve customer complaints end to end.
Refer unresolved queries for further action as necessary by following a pre-defined escalation process.
Respond to customer queries through online channels, e.g. social media, emails, in-app chat
Contribute to overall achievements of required Service Level by maintaining agreed personal targets.
Assist other Virgin Mobile business functions as appropriate.

المهارات
Results driven
Good with numbers
Ability to communicate clearly and effectively
Ability to handle difficult situations in a professional manner and build employee loyalty
Have well developed listening skills and the ability to assimilate information
Patience and tact in working with customers, sometimes in stressful situations
Self-motivated and punctual
Must have the ability to work flexible hours as required (shifts cover 24 hours a day, 7 days a week)
Sound knowledge of Social Media applications and trend
High level of commitment, initiative and enthusiasm
Fluent, written and spoken, in English (Arabic is preferable)

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الإتصالات; المبيعات; التسويق عن بعد
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري $2,000 - $3,000
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3826112
المرشح المفضل
المستوى المهني مبتدئ
عدد سنوات الخبرة الحد الأدنى: 1
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/uae/jobs/contact-centre-champion-telesales-3826112/