Customer Service Associate

الوصف الوظيفي
This is a Contract Role under Manpower ME - 6 months contract
CUSTOMER SERVICE ASSISTANT
Job Purpose
Responsible for the management and supply of orders for Gulf and Levant markets.
Responsible to ensure optimal product flow and timely supply of products to distributors.
Responsible for identifying potential supply problems to management and supply chain, development and implementation of necessary actions.
Establish department objectives as necessary to ensure customer service expectations are exceeded.
The Customer Service Executive is the interface between the Customers, the Third Party Provider Warehouse “Agility” and the Supply and Logistics Team.
Key Accountabilities
• Management of a Customer Sales Order from receipt until product delivery through a streamlined and competent process flow (including pricing set up, bank documentation, preparation of required shipping documents, invoices, credit notes, import permits, freight, JDE E1 O2C execution, etc.)
Key interfaces:
- Institutional Customers and Distributors/Agents
- Internal Stakeholders (Commercial, Quality, Finance, Regulatory etc…)
- Third Party Service Provider(s)
- Ministry of Health as required
- Customs as required
- GFS Centre of Excellence
Key Requirements / Performance Metrics:
- Deliver on Time as per Purchase Order (if product is available in Hub/ not applicable for stock-out products)
- Minimum Lead Time to Customer
- Import Permit Lead Time (follow up efficiency)
- Accuracy of JDE Inventory (corrections completed for any JDE system amendments required at order processing stage)
- Timely and Accurate Documentation (including Invoice, Shipping documents, Customs Bill, Proof of Delivery, Certificate of Analysis, any market specific document) – traceability of documentation (system and physical)
- Cost Optimization (through finding efficiencies in process, consolidation, mode changes, waste reduction, etc)
- Minimum Customer Complaints
- Maintain 100% accuracy and consistency on reporting of Weekly Period Estimates
• Receipt of, acknowledgement and response to customer complaints; recording and tracking of complaints by market
• Verify, record and track penalty related claims from customers
• Issue, record and track undertakings to customers for low shelf life products
• Verify, record and track Debit Notes for Clearance and Delivery at destination
• Identify, record and track exception costs resulting in the Order to Delivery process (urgent shipments, overtime, cancellation, etc)
• Monthly / bi-weekly update to customer (as defined by market sensitivity and size) of no-stock products (order, quantity, availability, etc) and business colleagues (as relevant)
• Weekly update of period Estimate
• Interface with Demand Planning to align on customer orders (pending orders, backorders, priority orders, allocations, etc) in ensuring minimum no-stock, minimal penalty on customer orders
• Customer and Price master data set up
• Maintain market specific SOP
• Provide support to other CS Executives as necessary in meeting with market deliverables
• Identify, implement and document Continuous Improvement Projects (M1); support team projects as required

المهارات
. تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة وكالات التوظيف/التوظيف
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3812487
المرشح المفضل
المستوى المهني متوسط الخبرة

https://www.bayt.com/ar/uae/jobs/customer-service-associate-3812487/