Senior E-Commerce Expert, Up to AED 14,000 per month negotiable, Dubai

الوصف الوظيفي
Our client is a Dubai based company who are seeking a Senior E-Commerce Expert to join their expanding team. In this role you will work together with the Account Manager on the account. The Account Manager is primarily responsible for the account and you will support the activities within the account. You will be an additional contact for the customer, which will increase the availability to the customer. Our clients’ working week is Monday-Friday 10am to 7pm, not Sunday to Thursday.
Description:
• Management of “contract obligations”
• Enforcement of Service Policy and agreed exceptions
• Manage new product launches by validating item set ups, and proper notification of new item numbers to add to Customers price sheets
• Assist in movement of Aged inventory
• Ensure proper flow of price changes including preparation of any customized pricing sheets
• Coordinate activities related to new opportunities from the preparation and filing of quotes to monitoring production and supply for a period after start of supply, to ensure ramp-up goes according to plan
• Coordinate activities related to re-qualification of products by customer
• Manage Claims & Complaints for the customer to make sure process was followed and action items executed to customer’s satisfaction
• Maintain constant communication with Customer Service to ensure compliance with what was agreed with the customer and to be aware of any issues
• Coordinate formal quarterly meeting with customer and systematically review volume performance, service and Quality
• Ensure proper recording and maintenance of records in the CRM system related to the activities performed
• Work with Supply and Demand Planning and with the customer to provide forecasting and demand inputs
• Coordinate customer visits to the Company’s sites

المهارات
Criteria:
• 3-5 years of sales experience in sales, customer service, project management, or relevant commercial experience
• Must have skills in active listening, critical thinking, service orientation, active learning, coordination, judgment and decision making
• Must have an ability for oral comprehension, oral expression, speech clarity, and written comprehension
• Bachelor’s degree required or equivalent through relevant experience
• We are not looking for Indians or Pakistanis as our client is looking to diversify their team
• As well as excellent written and spoken English an additional European language would be an advantage especially French or German
• Working week is Monday-Friday 10am to 7pm
• Must currently reside in the UAE
Due to the high volume of candidate applications only successful candidates will be contacted.

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الخدمات الإستشارية
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي المبيعات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3803595
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة الإمارات العربية المتحدة

https://www.bayt.com/ar/uae/jobs/senior-e-commerce-expert-up-to-aed-14-000-per-month-negotiable-dubai-3803595/