• Investigate and Resolve Application related issues
• Provide general assistance to users for the use of Applications
• Concentrate on providing First Call Resolution
• Monitoring, analyzing and reporting incidents and events
• Responsible for running Incident Response process
• Investigation of incidents
• Responsible for log correlation activity
• Act as a focal point for all incidents reported to the Service Desk
• Register all incidents on the Incident Management system
• Initial classification, first level investigation and resolution of incidents recorded
• Liaise with 2nd level support staff to help resolve incident
• Maintain quality and monitor service calls through to completion
• Play the role of Incident Manager single handedly for any incidents reported
المهارات
• ICT Related University Degree or Diploma (M)
• Minimum 3+ years of related IT industry experience (M)
• Knowledge of Information Systems Concepts and terminologies (M)
• Hands-on experience in using Enterprise and Open Source applications (M)
• Experience of using Service Management tools like Remedy / Manage Engine / HP SM (M)
• Good communications ability (M)
• Prior experience of leading an Application Support Service Desk or function of an Incident Manager (A)
• Experience with windows Server OS (A)
• Familiarity with ITIL Framework (A)
• English Only Candidate required
• Candidates should be locally available preferably with UAE Driving License
• Candidates should be available to join the project by End of July 2018
please note job location will be in Jebl Ali
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الإتصالات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 5
الرقم المرجعي للوظيفة JB3801319
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 7
منطقة الإقامة الإمارات العربية المتحدة
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