الوصف الوظيفي
Principal Functions
Accountable to provide insights to management for taking strategic decisions. Responsible to highlight management regarding any variance in the performance of key metrics, engage with all key stakeholders & update management regarding latest trends within the company and constantly update on latest customer centric activities, processes from the competition & world-wide benchmarks
Duties & Responsibilities
1. Effectively provide Decision support for the Customer Care Management
2. Conceptualize, develop and support in design of key KPI’s for all lines of customer care strategy
3. Demonstrate knowledge and competency in relevant domains in order to manage different stakeholders/requirements
4. Be on the constant lookout for knowledge on best customer care practices across the organization & world-wide
5. Employ effective data-mining & analysis for identifying opportunities in Customer care enhancement, cost saving & process adherence
6. Benchmark different functions & highlight the opportunities for taking customer care to the next level
7. Support in designing & execution of Presentations for the top management
Education qualifications- Bachelor’s Degree in Marketing or Business Administration
المهارات
Customer Care Management, strategic decision, Customer care enhancement,customer care strategy ,data-mining
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الإتصالات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3785151
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 8
منطقة الإقامة الهند
الشهادة ماجستير
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