Shopping Mall Operations Manager

Job Description
Purpose of the Position:

Supervise and manage shopping mall operations including property management, tenant management, customer service, Facility management, housekeeping and maintenance.

Ensuring smooth day-to-day functioning of the shopping mall, facilitating good environment for retailer’s business activity and pleasant shopping environment for customers.

Job Description

-Ensure mall operating policies & procedures are duly followed by the tenants, service providers, contractors;

-Maintain high-quality property standards through daily checks and periodic preventive maintenance and security control for mall premises including parking, service areas, toilets and other common areas;

-Manage day to day operations in the Mall ensuring operations are kept up to the highest quality standards in order to meet all tenant and customer requirements;

-Conduct tenant orientation meetings for the entire Mall, covering emergency procedures, communication systems and other security procedures relating to the tenants of the Mall;

-Maintain a strong working relationship with all important Municipal Emergency services including Police, Civil Defense, and Fire & Para Medic Services;

-Manage tenant shops operational compliance (i.e. shop appearance, merchandise, trading hours, waste removal and signage) through regular audits;

-Develop clear understanding about sales/turnover for shopping mall tenants. Collect tenant sales reports in timely manner for management reporting and decision-making;

-Maintain up-to-date records and documentation for both mall-related (i.e. insurance, completion certificates, approvals) and tenant-related (i.e. lease contracts, trade licenses, insurance, approved drawings, permits);

-Ensure timely payments collection from tenants (rents, charges, deposits) and payables towards service providers and suppliers for mall operational activity (maintenance, cleaning), ensuring all invoices within the operating budget authority levels are presented and approved, coordinating with finance and management for correct authority levels;

-Perform annual review of retailer performance. In consultation with mall management recommend appropriate tenant mix/use for annual planning and implementation.

Job Specification:

-Bachelor’s degree with 10 years’ experience in Mall operations management position

-Proven track record handling mall operations / maintenance, Safety & Security, and Facilities management preferably in a reputed shopping malls / Real Estate companies in GCC.

DESIRED ATTRIBUTES:

-Conflict management skills

-Outstanding customer service

-Decision Making & sound judgment

-Proven track-record of managing a team

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