Customer Service Assistant

الوصف الوظيفي
National_Customer Service Assistant

JOB PURPOSE:

* Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions.

* Utilize information from Exchange & Refund System to detect and act upon or report to management regarding product faults and sales-related issues Contribute to the Exchanges and Returns action plan and take ownership for allocated deliverables.

* Work in liaison with Department Management to identify solutions to resolve the root cause of customers’ returns.

KEY ACCOUNTABILITIES:

Prepare daily / weekly / monthly reports of transactions at the Exchange & Refund Desk for reconciliation purpose
Work closely with Customer Service Department for Complaint Handling and Customer Feedback logging onto system.
* To communicate to customers the generous IKEA Refund Policy and explain all related details in a clear and informative manner.
* Handle all Exchange & Refund customer transactions accurately, efficiently and whilst providing highest standards of Customer Service.
* Ensure Exchange & Returns Desk is effectively equipped at all times with necessary documents and tools, always available to serve customers throughout the day.
* Gain knowledge on how to assemble IKEA products, to assist customers who have difficulties assembling products and exchange component parts when they are needed

المهارات
QUALIFICATIONS

Minimum Qualifications and Knowledge:

Commerce/ Accounting background an advantage

EXPERIENCE

Minimum Experience:

2-3 years experience in handling till transaction

تفاصيل الوظيفة
منطقة الوظيفة الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1

https://www.bayt.com/ar/uae/jobs/customer-service-assistant-4515802/