Client Service Manager (temp.)
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الوصف الوظيفي Are you passionate about Luxury Retail and have previous experience in client service? Do you have the ability to multitask in a fast-paced environment? Have you got a proactive approach and “hands-on” mentality? Do you have a strong spirit of initiative & commitment? Are you a supportive team player, positive and constructive at all times? If so, apply for this job! What do we expect from you? As a Client Service Manager, you will be permanently in contact with the boutiques, technical interventions platform (RCS), external workshops, and teams from HQ. You will put in place necessary actions to ensure the best possible service and will support the boutiques through their daily activities. You will help to define the Client Service vision within the region, participate in the annual strategic plan, and will be responsible to develop and maintain a monthly dashboard used to report and discuss the CS KPIs to the Operations Director. As a part of the journey, you will represent Client Service Policy in the region within the international teams, ensure feedback of information to the International Client Service team, participate actively in meetings within the Client Care Community of the Maison, and represent the function of Client Service of the Region within the Group (other regional VCA CS, Customer Service Seminars). On another hand, you will manage the Client Service improvement projects, analyze the client satisfaction scores (Barometer) and develop action plans to improve them. You will support RCS in the expansion of authorized workshops in boutiques, and those with partner markets, ensuring the implementation of VCA policy and requirements. You will also be in permanent contact with the boutiques and with regional markets (Kuwait, KSA, Qatar, Bahrain) to manage escalations related to the CS activity. You will guarantee the application of the Client Service Policy within the Region through training/education of retail teams, identify the areas of improvement of the Client Service Policy and apply corrective actions, and put in place procedures and appropriate management systems. Also, you will be responsible for the quality of the Client Service and will be the referent counterpart for the regional platforms, external workshops, and partners. You will guarantee the good execution and the quality of the interventions done by RCS and external workshops, put everything in place for the good execution of the interventions (sharing of information, new VCA tools, and procedures to RCS jewelers/ technicians), and ensure follow up of the technical performance reporting and implement necessary actions. You will be the Ambassador of Maison at all levels! By joining the Maison, you are joining a team in which professional development is one of our main focuses. More than a job… it’s an experience! The recruitment process: Apply online https://www.bayt.com/ar/uae/jobs/client-service-manager-temp-64790814/ |
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