Customer Service Agent

الوصف الوظيفي
Location : Ras Al Khaimah

Salary Range: $2000-$3000

Working Hours: 40 hours per week, Monday to Sunday, 24/7

Salary: Kindly please state your current salary and expected package on your CV on your CV

Job Description:

· Attend to all inquiries via live chat, instant messaging tools, email and telephone

· Maintain a professional and positive attitude with all customers and third parties

· Provide excellent quality of customer services at all times.

· Complaints handling and escalations

· Complete KYC procedures with the customers

· Process deposits and withdraws for customer accounts

· Troubleshoot problems for customer accounts

· Liaise with third party suppliers to ensure operations smoothen, customer queries resolved promptly

· Handling responses to marketing campaigns and crediting bonuses to customer accounts

· Compile daily and weekly figures for supervisors, managers and senior management

· Liaise with the company’s suppliers and platform owners

· Others ad hoc duties

المهارات
Job Requirements:

· Verbal and Written proficiency in Hindi, English and/ or key Indian Dialects

· Strong time management and analytical skills

Strong self-motivation, with the ability to work independently and under pressure
· Strong communication skills and strong team player

· Willing to work shifts and weekends

· Have a keen interest in Sports, especially Cricket

1-2 years customer service experiences in the online service sector
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Well-organized, detail-oriented and sense of responsibilities
Good command of computer skills in MS Word, Excel, Outlook etc

تفاصيل الوظيفة
منطقة الوظيفة رأس الخيمة, الإمارات العربية المتحدة
قطاع الشركة خدمات تكنولوجيا المعلومات; الترفيه; ألعاب الفيديو
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري $2,000 - $3,000
عدد الوظائف الشاغرة 5
المرشح المفضل
المستوى المهني مبتدئ الخبرة
منطقة الإقامة رأس الخيمة,الإمارات العربية المتحدة
الجنسية الهند; باكستان
العمر الحد الأدنى: 22

https://www.bayt.com/ar/uae/jobs/customer-service-agent-4248372/