IT Support Specialist

Job Description and Requirements
b Description • Troubleshoots, repairs and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems. • Deliver proactive onsite support and knowledge transfer to the customers. • Administrate Active directory users, Exchange users management, SCCM system (Servers and users side), Citrix cloud computing and apps, Print management solution (Server and users Side). • Manage and Produce the university Hardware Standards Technical specifications, for Tendering Purpose, preparing technical studies, technical reports for the purchased IT equipment’s. • Supervise the photocopiers maintenance orders, prepare technical specifications, studies, reports. • Monitoring and maintaining computer systems and networks. • Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns. • Develops and tests complex user documentation; works with hardware vendors to resolve equipment failures/problems. • May perform routine security checks on the system. • Participate in complex technical projects. • Contributes to unit goals by accomplishing related duties as required. May have budgetary responsibility for purchasing IT equipment and monitoring within a prescribed budget. • Serves as technical resource to unit. • Designs and produces moderately complex reports. • Talking staff/clients through a series of actions, either face to face or over the telephone. • Replacing parts as required. • Routine Maintenance o Installing/configuring new computers/telephones. o Repairing/upgrading PC and Mac hardware and software. o Troubleshooting printers/scanners/copiers. o Maintaining inventory of equipment and supplies (cables, adapters, etc.). • Confer with staff, users, and management to establish requirements for new systems or modifications. • Develop training materials and procedures, and/or train users in the proper use of hardware and software. • Prepare evaluations of software or hardware, and recommend improvements or upgrades. • Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software. • Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software. • Supporting the roll-out of new applications. • Setting up new users’ accounts and profiles and dealing with password issues. • Responding within agreed time limits to call-outs. • Prioritizing and managing many open cases at one time. • Rapidly establishing a good working relationship with customers and other professionals. • Testing and evaluating new technology. • Conducting safety checks on computer equipment. • Coordinates closely with the UITS helpdesk. • Supports technical needs of conferences. • Supports the development and maintenance of department websites. • Provides workshops for students, faculty and staff. • Oversight and management of a 24x7x365 environment which may require some off shift work. This position will also require on-call response to incidents as necessary. • Responsible to adhere with all information security policies and procedures of the University. • Other duties as assigned.
Minimum Qualification • Bachelor Degree in IT related field. • 3-6 years’ experience in an IT support role.
Preferred Qualification • Excellent Communication Skills both verbal and written • MCITP 2008 or MCSE 2003. • Excellent understand of Active directory and Microsoft Infrastructure Technology. • Good understand of Tenders procedures and documentations. • Good understanding of Microsoft and desktop applications, PC hardware and peripherals, PC operating systems and application software. • Familiarity with LAN network protocols and client-server business applications. • Good understanding of Microsoft active directory delegated domain administration. • Ability to systematically troubleshoot complex problems.

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https://www.akhtaboot.com/en/uae/jobs/al-ain/114746-IT-Support-Specialist-at-United-Arab-Emirates-University