Customer Service Manager

الوصف الوظيفي
As the Customer Service Manager, you are responsible for managing the full customer experience. This may include communication through multiple channels from customers, managing complaints, coordinating drivers and ensuring a high standard from Customer Service and Drivers. It is important to have a holistic view of the business to ensure company continues to grow and our standards are exceeded.

Your role will include key responsibilities such as:

· Delegate tasks for timely completion

· Coordinate shop activities each day focus on Orders and Customer Service

· Provide high standard of customer service including. managing queries, orders, complaints; follow up and prioritizing high value orders/key customers to ensure customer expectations are exceeded.

· Monitor and Drive accuracy of Invoice Printing

· Drive work performance across your team

· Perform other related duties as assigned by management that are within your remit

Working Days

6 days per week (1 day off per week to be taken in the week Monday, Tuesday & Wednesday) It is critical for candidates to be available to work on Friday and Saturday each week and be flexible with days off as they may be subject to change.

Duty timing

Shift Pattern of Customer Service team covers 7am - 9pm daily, you will be required to ensure scheduling and continuous customer support during these timings.

Benefits

30 calendar days annual leave

Expected Start Date: 24/01/2021

Job Types: Full-time, Permanent

Salary: AED10,000.00 - AED15,000.00 per month

المهارات
· Minimum 10 yrs in Customer Service – Supervisory/ Manager role, previous experience working in Hospitality, Retail Experience, Luxury Brand. This is a fast-paced business working with organic materials.

· Must hold valid UAE Driving License and ideally access to own vehicle

· Ability to problem solve, respond to changing priorities on a daily basis

· Strong interpersonal skills

· Conflict Resolution and experience with managing challenging customers

· Friendly, caring, dedicated individual with good cross-cultural sensitivity

· Creative and innovative with an eye for detail and esthetic

· Willing to be flexible to adjust to business requirements

· Fluent Communication in English (Arabic would be useful but not necessary)

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة البيع بالتجزئة وبالجملة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري $2,000 - $3,000
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 5 الحد الأقصى: 10
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/uae/jobs/customer-service-manager-4269426/