Business Analyst

We are looking Business Analyst (Mobile Application & Policy Servicing) for a reputed company at Abu Dhabi Contract Role.
Experience: 7-8 Yrs
Key Responsibilities:
• Collaborate with stakeholders to elicit and document business requirements for mobile app features and also functionalities related to policy servicing.
• Conduct user interviews and workshops to understand user needs and preferences.
• Translate business requirements into clear and detailed functional specifications for the development team.
• Work closely with the app development team to ensure the implementation of policy servicing features aligns with business goals.
• Perform user acceptance testing (UAT) to validate that app features meet the defined requirements.
• Continuously monitor and provide feedback on the app’s performance and functionality.
• Analyze existing policy servicing processes and identify opportunities for improvement.
• Recommend changes and enhancements to streamline policy servicing workflows and reduce manual intervention.
• Collaborate with cross-functional teams to implement process improvements.
• Utilize data analytics tools to extract insights from policy servicing data, enabling data-driven decision-making.
• Develop and maintain reports and dashboards to track policy servicing performance and customer satisfaction.
• Build strong relationships with internal teams, including underwriters, customer service representatives, and IT professionals.
• Liaise with external partners and vendors involved in mobile app development and maintenance.
• Create and maintain comprehensive documentation of business processes, requirements, and test plans.
• Ensure documentation complies with industry standards and best practices.
• Collaborate with QA and testing teams to develop comprehensive test plans and test cases for policy servicing features.
• Participate in test case execution, providing subject matter expertise and ensuring that test cases align with business requirements.
• Identify, report, and track defects, working closely with the development team to ensure timely resolution.
• Conduct regression testing to verify that enhancements and fixes do not adversely impact existing functionality
Qualifications:
• Bachelor’s degree in business, finance, or a related field (Master’s degree preferred).
• Knowledge on Insurance policy administration systems is a must.
• 7 - 8 years of experience as a Business Analyst in the insurance industry, with a focus on mobile app development and policy servicing.
• Proficiency in mobile app development concepts and methodologies.
• Strong data analysis skills and experience with data visualization tools
• Excellent communication and interpersonal skills for effective collaboration with diverse stakeholders.
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https://gulfcareerhunt.com/business-analyst-dubai-uae-45/