Business Process Analyst

We are hiring a Business Process Analyst for one of our clients, a High-End Property and Facility Management company based in Abu Dhabi.
Work Experience: Minimum of 5 years’ experience in Facility Management Services /Experience in process design & implementation and Document Structuring & Drafting
Qualification: Preferably Master’s Degree with Management Experience in Facility Service.
Skills:
• Create and maintain current the methodology map for all company processes, procedures and work instructions.
• Carry out gap analysis for the methodology map and ensure all identified gaps are filled.
• Designs standard operating procedures/processes in close relationship with Operations Department to improve productivity.
• Ensures that signed off procedures/processes are implemented in the business and followed by Operations.
• Align company processes, procedures & work instructions for application of ISO 9001 and 14001, and ensure required documentation is in place.
• Develop and run reports on the effectiveness of implemented SOP’s, analyzes the results of the implemented procedures/processes and report to the concerned Operations Managers.
• Reviews on a regular basis existing SOP’s and recommend amendments/changes if required.
• Conducts regular internal audits to ensure implementation in the day-to-day operation.
• Develop & Apply Customer Satisfaction and Feedback Measurement Methodology.
• Bring about regular incremental improvements in measurement methodology.
• Prepare templates for reporting to all clients, and implement.
• Bring about regular incremental improvements in reporting methodology for all clients.
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https://gulfcareerhunt.com/business-process-analyst-abu-dhabi-uae-2/