We are looking for Customer Service Coordinator (10 Years’ Experience) (Arabic and English) in Abu Dhabi
• Duration: Long Term
• Location: Abu Dhabi
• Closing Date :ASAP
Assists in the development of Company’s Customer Services & Call Center policy and procedures in line with industry best practices and Company’s scope of works for all Customer Services/ Call Center activities.
Participates in establishing Company processes for recording of customer payment options, complaints resolution, metering, billing, credit & collection and all billing systems related topics.
Requirements:
• Carries out his duties in accordance with specifications and Company policies and regulations.
• Set up all Customers’ accounts (entering customer and account data from source documents within stated time limits)
• Handling customer inquiries, complaints and provide appropriate solutions with time frame limits and follow up to ensure the resolution and closing customer complaints
• Prepare and periodically present a management dashboard for review of customer complaint status
• Follow up with the customer to ensure the invoices paid within the payment terms
• Identify customer needs to achieve satisfaction
• Build sustainable relationship with the customers through interactive communication (tel., email, face to face meeting, etc.)
• Provide accurate, valid, complete information, deals and promotions
• Handle customer complaints and provide appropriate solutions with time frame limits SLAs with support from concerned department.
• Continuous follow up with customers regarding the services experience to improve stakeholder relations, enhance commercial contractual terms.
• Build and maintain high level contacts with customers, including other business and project partners
• Generate Invoices using the applied systems and send them to the customers
• Gather the information related to the outstanding, ageing of debtors and follow ups with customers
• Upload vendor Invoices to the system post verification by concerned sales team
• Bachelor Degree or equivalent.
• 10 years of experience in customer support services; preferably a utility business.
• IT literate, with experience in MS Office applications.
• Fluent in English language with good oral and written communication skills.
• Fluency in Arabic language will be a positive advantage.
APPLY HERE
https://gulfcareerhunt.com/customer-service-coordinator-abu-dhabi-uae-3/
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