Customer Service Representative

الوصف الوظيفي

Main Duties

Book and process resort reservations for individuals and/or groups that are requested either by phone or from within the resort; process cancellations, revisions, and information updates on changes. Up-sell where possible to maximize revenue.
Approach all guests and employees in an attentive, friendly, courteous and service-oriented manner and register, and allocate appropriate booking activities for the guests
Make use of guest preference and guest history information at every opportunity and ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Project an image of professionalism and willingness to provide personalized services to guests
Contribute to and maintain guest information such as sports activity and bookings in order to enhance guest experience
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, activity fees and food, completing cashier and other reports, preparing deposit, and counting
Make and confirm restaurant, transportation, or entertainment reservations, and arrange for tours
Maintain appropriate standards of conduct, dress, hygiene, uniform appearance and professionalism
Follow resort policies and procedures, demonstrate efficient teamwork and contribute to the achievement of business goals
To perform other duties that management may from time to time reasonably require
Requirement:

High school diploma or equivalent; bachelor’s degree preferred
2+ years of customer service experience
Experience within hospitality would be an advantage
Friendly, cooperative manner and patience in dealing with customers and staff
Must have computer skills including the ability to accurately input information into a computer system including Microsoft Office Suite
Able to take the initiative to solve problems quickly
Be a brand ambassador; with the solid understanding of Al Forsan Sports Resort offerings
Must maintain a professional appearance and demeanour
Excellent communication skills in English and Arabic

المهارات
Prior work exposure in the field of customer support and service.
Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
Proficient in answering phone calls with professional etiquette and a friendly tone.
Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
Ability to multi-task, prioritize, and manage time effectively.
Proficient in operating the latest versions of appropriate CRM software and Office Suite.
تفاصيل الوظيفة
منطقة الوظيفة أبو ظبي, الإمارات العربية المتحدة
قطاع الشركة الأنشطة الرياضية والخارجية; الضيافة والسكن
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 2

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