Real Estate Call Center Agent / Dispatcher

الوصف الوظيفي
Call Center Agents work in a call center setting surrounded by other call center employees answering customers’ questions and referring them to the necessary resources to solve their problems. They usually follow a script with prepared responses based on customer’s questions and replies. After working closely with the customers to resolve their issues.

Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints

Accountabilities:

Handling many inbound and outbound calls to and from customers

Take customer calls and provide accurate, satisfactory answers to their queries and concerns

De-escalate situations involving dissatisfied customers, offering assistance and support

Call clients and customers to inform them about the company’s new products, services and policies

Guide callers through troubleshooting, navigating the company site or using the products or services

Collaborate with other call center professionals to improve customer service

Managing large amounts of inbound and outbound calls in a timely manner

Identifying customers’ needs, clarify information, research every issue and providing solutions

Keep records of all conversations in our call center database in a comprehensible way
المهارات
Education, Experience & Skills:

Previous experience in a customer support role

High school diploma, bachelor’s degree or equivalent

Strong communication, both written and verbal

Great active listening skills

Exceptional interpersonal and rapport building skills

Strong time management and organizational skills

Adaptability and flexibility

Familiarity with CRM systems

Comfortable working in fast-paced environments

Computer skills

Phone skills, including familiarity with complex or multi-line phone systems

Ability to speak multiple languages, especially those common among callers
Proven track record of handling all the duties and responsibilities of a call center agent or associate.
Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
Proficient in using modern communication tools and software for facilitating formal routine processes.
Smart communicator with the potential to elaborate practical advantages of the company’s products.
Exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.
تفاصيل الوظيفة
منطقة الوظيفة أبو ظبي, الإمارات العربية المتحدة
قطاع الشركة الاستعانة بالمصادر الخارجية لخدمة العملاء; العقارات; التسويق عبر الهاتف
طبيعة عمل الشركة غير محدد
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري $3,000 - $4,000
عدد الوظائف الشاغرة 3
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 3
الشهادة الثانوية العامة أو ما يعادلها

https://www.bayt.com/ar/uae/jobs/real-estate-call-center-agent-dispatcher-4550052/?from_job_search=/ar/jobs/?filters%5Bjb_location_country_iso%5D%5B0%5D=ae&filters%5Bjb_location_country_iso%5D%5B1%5D=kw&filters%5Bjb_location_country_iso%5D%5B2%5D=qa&filters%5Bjb_location_country_iso%5D%5B3%5D=sa&jobId=4550043&options%5Bjb_is_external_job%5D%5B0%5D=1&page=2