Senior Client Services Manager

الوصف الوظيفي
Candidates only who have worked with the following agencies will be considered-

Evolution Events
HQ Creative
People Creative

Principal Accountabilities

Accountability Area

· Drive the team to cater and exceed Client’s expectation by continuously introducing innovative strategies, ideas, concepts, activities through all possible modes of initiatives and operations.

· Work with management team to bring creative solutions to prospective clients and to build the business of current clients

· Develop and implement strategic objectives that are aligned with the organization strategic initiatives and provides input to mitigate any risk

· Identify and drive new opportunities, including new business pitches for the Clients leading to effective conceptualization and presentation

· Foster knowledge-sharing across all disciplines internally to ensure collaborative and informed work

· Handle multiple Clients at once and ensure strong integration across the team

· Review detailed deliverables across the projects life-cycle.

Manage and oversee the development of plans and schedules in every phase of critical projects or programs.
With the General Manager’s approval, implement new processes and procedures to improve service delivery
Mentor and develop the team by directing them in finding creative solutions to both client and internal challenges

High Level Responsibilities-

Preparing/managing development of detailed scope of works and deliverables for events / taking briefs from internal stakeholders

Overseeing events team to deliver all internal aspects of events from concept, briefing, development, creative, execution and reporting

Management of department budget (oversee development, manage internal procedures)

Monitor events department budget

Senior management relations (internal stakeholders)

Managing yearly event calendar

Manage internal procedures in order to execute event (procurement etc.)

Supplier management

Team leader, senior client manager for Consultancy contract

Liaise with head office in relation to contract deliverables
Oversee embedded resource – manage appraisals with client, annual leave, onboarding and security access processes
Monitor performance and delivery of embedded resource
Oversee related administrative processes
Required experience

Must have events background
Must have budgeting experience
Must have senior management experience
Bilingual as per contract

المهارات
15 years of experience in sales, client services
Management experience is a must, especially sales teams.
A proven track record in the industry of event management and/or production and fabrication.

تفاصيل الوظيفة
منطقة الوظيفة أبو ظبي, الإمارات العربية المتحدة
قطاع الشركة إدارة الفعاليات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري $10,000 - $15,000
عدد الوظائف الشاغرة 1

https://www.bayt.com/ar/uae/jobs/senior-client-services-manager-4543146/