Service Delivery Manager

الوصف الوظيفي
We are looking for an experienced Service Delivery Manager/ Project Manager with hands on experience of delivering medium to large scale Technology Projects involving Corporate & Investment banking domain.

Specialized in delivering transformation projects under banking umbrella.
Technical/Functional knowledge of Banking domain is required.
Knowledge and Experience in at least one Agile Scaled framework (SAFe, Less, Spotify)
Any scrum Master/Project Management Certification is an added advantage.
Experience in Implementing medium to large scale projects under Agile framework.
Estimation, Risk Management, Solution Review, Resource Planning
Vendor Management
Process Compliance
Stakeholder Management (Business, IT, Risk, Security, Vendor

المهارات
Over all 13+ years of experience in agile working methodologies with 8+ years (recent) in Banking Domain. Regional experience useful but not Mandatory.

· Experience in the end-to-end delivery of projects including leading IT Transformation related initiatives within the Banking industry

· Responsible for facilitating daily scrum, sprint planning, sprint demo and retrospective meetings.

· Possesses conflict resolution, does conversation by focusing on scrum values of openness, honesty and respect.

· Needs to forecast the numbers of deliverables possible in an iteration, which is based on evidence and reliable source.

· Needs to be expert in estimation and planning. He knows how to create useful, reliable and practical plans for software development projects.

· Should be a good coach in Agile practices. S/he can coach individuals and interactions over processes and tools.

· Help team or individual to clarify goals and actions to achieve them.

· Ability to shield his team from outside distractions and interferences.

· Ability to ensure the correct use of scrum process.

· Ability to track and remove impediments.

· Coaches multiple scrum masters

· Ability to work on supporting the solution of delivery teams and organization impediments

· Increases visibility of OKRs and KPIs across interdependent teams

· Ability to support quarterly planning across different teams

· Strong coordination skills and relationship management is must. Projects will involve enterprise wide implementation where coordination with bank wide business groups will be required.

· Prior experience of both functional and technical understandings of banking domain is must.

· Experience in leading Large initiatives within Bank

· Strong team player who can lead the activities to the logical closure.

· Proven track record of delivering projects as per agreed upon project parameters.

· Proven ability to manage stakeholders including business heads, functional heads and other senior managers

· Managing multi-location, multi-Vendor, distributed Teams including task allocation, monitoring, effective communication

· Significant experience in managing external vendors

· Significant experience in Banking and Financial Services exposure with good understanding of key banking systems.

· Familiarity with project performance monitoring principles and metrics.

· Good understanding of internationally accepted Project Management Principles, Methodologies and Practices

· Supervising and ensuring all the projects are on track with the implementation and to ensure the projects are executed with in the approved budgets

· Drives projects & programs to successful completion using cross functional project management best practices.

· Aligning and updating all senior stakeholders from business and technology.

· Recommending and supporting business stakeholders decisions and prioritization to achieve highest business value

· Working closing with Portfolio Mangers, Program managers and service owners

Skills:

· Functional and technical understanding of Banking Domain

· Strong Project Planning Skills

· Functional/Technical Knowledge

· Effective communication skills, both verbal and written

· Change Management

· Time and Quality Management

· Vendor management

· Analytical ability and conceptual thinking

· Team player and collaborative

· Ability to establish strong working relationships at appropriate levels of authority

· Ability to work under pressure and willingness to go the extra mile to meet the project timelines/goals

· Good handle on Project Planning tools such as MS Project. Visio, PowerPoint, Excel and Word

تفاصيل الوظيفة
منطقة الوظيفة أبو ظبي, الإمارات العربية المتحدة
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع العام)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 13 الحد الأقصى: 20

https://www.bayt.com/ar/uae/jobs/service-delivery-manager-4454737/