Customer Service Manager
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الوصف الوظيفي - Manage the daily operations of the customer service team inclusive of schedules, shifts etc… - Plan, prioritize and delegate work tasks to ensure proper functioning of the Customer Service department. - Ensure all necessary resources and tools are available for quality customer service delivery. - Resolve problems that affect the service, efficiency, and productivity of the customer service team. - Train the team on how best to deliver prompt and professional solutions for customer inquiries. - Ensure information given to customers is always updated (new shops, promotions, sales etc…) - Identify ways to improve customer service and liaise with management to implement them. - Evaluate the performance of the staff and address training and coaching needs. - Review customer complaints and manage customer complaint resolution. - Liaise with management and different shops to ensure customer’s complaints are addressed. - Build strong relations with Store Managers. - Liaise with retailers with regards to the implementation of Marketing initiatives. - Make sure all touchpoints with customers in the mall are functional and updated. - Manage implementation of Shop and Win promotions. - Assist in compiling customers data wherever applicable. - Perform competitive analysis and mystery shopping and present monthly reports evaluating competition’s customer service. - Help increase business profitability by identifying sales opportunities for gift vouchers. المهارات - Arabic language is required. - Communication skills. - Customer service focus. - Supervisory skills. - Problem analysis and problem-solving. - Decision-making. - Planning and organizing. تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/customer-service-manager-4454155/ |
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