• Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
• Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job - gap year students also considered
• Min 3 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000 server systems).
• Min 3 years experience of data centre M&E;equipment
• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
• Experience working in a mission critical operations environment
• The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations
• Ability to speak confidently & communicate clearly in a virtual environment
• Strong Adherence to process and be process champion (including drafting new processes or challenging shortcomings in existing)
• Excellent communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
• Experience providing client-facing, direct customer support and service.
• Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
• Highly service-oriented, reliable, responsible, self-motivated
• Fluent in English
Required Data Centre experience
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