IT Support Engineer(MCSE/CCNA/ITIL)

الوصف الوظيفي
Key Accountabilities & Activities

You are an IT Support engineer with solid organizational skills, able to track and document interactions.
You are a professional experienced with providing Tier-1 and Tier-2 troubleshooting and support.
You are excited by IT systems and looking to grow your skills technically.
You are a self-starter, ready to research questions and collate data points.
You are a team player, ready to assist your colleagues and receive help from others.
You have strong customer service skills, ready with patience and a smile for IT customers
You enjoy collaborating in a multicultural and diverse environment that expands to include various geographic locations and spans numerous cultures.
You have stellar communication skills, effectively expressing yourself you convey and receive information in a clear, credible and consistent manner.

Basic Requirements:

Familiar with troubleshooting common productivity tools such as:
Windows OS – Advanced
Mac OS – Advanced
Excel – Advanced
SCCM – Intermediate
Experience with Active Directory User Management – Intermediate
Exchange / outlook – Intermediate
Kaspersky – Intermediate
Bitlocker - Intermediate
Office products – Advanced
JIRA Service Desk or ServiceNow strong usage experience
Familiar with network file shares and able to troubleshoot
Experience with IT ticketing systems
Experience with troubleshooting physical hardware: laptops, cellular devices, printers, Structured Cabling.
Experience in Mac OS and Windows is essential, familiarity with common software issues with Mac OS and Windows operating systems
Capable of researching technical issues using external resources, i.e. support forums, vendor documentation
Proficiency in written and spoken English.
5 years of experience working for complex and fast paced organization.
Exceptional customer service skills and well experienced in customer interaction - able to translate issues and requests.

Bonus:

Familiar with the Unix command line and/or Windows PowerShell
Experience with Jira / Confluence / Jira Service Desk / ServiceNow
Experience maintaining Windows servers and systems
Comfortable troubleshooting Linux servers
Knowledge of scripting languages such as Java, Python, Ruby, Bash
Experience troubleshooting secure printing
Proficiency in any of the following languages: Arabic, Mandarin, Cantonese, Hindi, Urdu, Russian, Tagalog
UAE Driving License

المهارات
A minimum of a bachelor’s degree (or equivalent) and a strong interest in IT metrics and operations.
Minimum of 5 years professional experience in IT Support.
The incumbent must have an in-depth understanding of IT governance frameworks, strong knowledge of IT best practices and protocols, operational risk management, and in-depth knowledge and expertise of the Group’s operations, including IT practices. Specific expertise should include:
IT Management practices and protocols, including in-depth knowledge of international IT standards.
Solid knowledge of IT and Operations Audit methodology
A practical and proactive problem-solver who possesses strong business acumen and is confident, mature, and calm.
Excellent time management skills with the ability to prioritize and multitask and work under shifting deadlines in a fast-paced environment.
Ability to work independently and in a team environment with both the local and global Compliance and Legal teams and the information security teams.
Excellent written and verbal communication skills.

Qualifications

Bachelors or master’s degree in IT, (or Equivalent)
Experience with Internet of Things, Cloud data services (Azure, Google IoT)
Industry certification in one or more of the following: MCSE, CCNP, CCSA, CISA, CA, CCSP, ISC, ITIL, etc.

تفاصيل الوظيفة
منطقة الوظيفة أبو ظبي, الإمارات العربية المتحدة
قطاع الشركة وكالات التوظيف
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/uae/jobs/it-support-engineer-mcse-ccna-itil-4240772/