Arabic Male Call Center Agent
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الوصف الوظيفي Meet all service standards and indicators as per department guidelines. Keep update on DAS Subsidiaries information to provide accurate information to clients by explaining procedures; answering questions Attend various training programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures. Maintain effective relationship with supervisors and peers to ensure teamwork. Receive in-bound calls from customers and prospects through voice, fax, e-mail and web while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc. Provide high quality customer service by handling customer service requests as defined in the Call Center manual efficiently and accurately with relevant necessary documentation. Identify and maximize up-selling and cross-selling opportunities and generate sales and leads as appropriate. Educate the customer about the organization’s products and services. Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate. Participate in Outbound calling for new businesses when required. Handle light back office work related to leads, follow-up, customer complaints etc. Maintain confidentiality of the company’s customers and data. Adheres to the assigned shift schedule and avoid any late attendance Interact with diversified customers and all departments on a 24 hours basis. Handle sudden rush of calls, stressful periods, and call volume pressure Solve customer problems, handle irate customers and have the ability to cross-sell. Be on top-off of all the company’s products, services and promotions. Deal with customers from different languages, accents and cultures. Have thorough knowledge of all systems as per the given trainings المهارات Ø Exceptional verbal and written communication skills Ø Positive professional customer orientated attitude Ø Proven record of adherence to shift schedule Ø Problem solving and analytical skills Computer literacy » Verbal communication, Listening, Customer service skills Customer focus and Attention to detail تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/arabic-male-call-center-agent-4153280/ |
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