الوصف الوظيفي
The IT Helpdesk Engineer/Senior Engineer would serve as the first point of contact for customers seeking technical assistance over the phone or email.
· Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers.
· Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel.
· Record events and problems and their resolution in the helpdesk tool provided. Follow-up and update customer status and information.
· Should have technical knowledge to ensure that tickets are analyzed and attempted to be resolved at first level itself.
· Adherence to ITIL framework and maintaining quality of tickets being raised which will be important while extracting reports.
المهارات
4 to 8 years of relevant experience
Good communication skills
Strong customer focus attitude
Willing to work in shifts when required
Open to work on weekends when required
تفاصيل الوظيفة
منطقة الوظيفة أبوظبي, الإمارات العربية المتحدة
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف عقود
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 4 الحد الأقصى: 8
منطقة الإقامة أبوظبي,الإمارات العربية المتحدة
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/it-helpdesk-engineer-senior-engineer-4129266/
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