Customer Order Management Officer
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الوصف الوظيفي Receives & reviews all EDI orders received from customers/sales team Monitoring and evaluation of all orders and sales processes as well as preparation of order reports. Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in SAP System matches customer’s requirements as indicated in customer documents Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not Ensures that the dates own by order management team are updated and reflective of current order status Resolve problems concerning order priority as it relates to customer orders. Collaborate with other departments to integrate logistics with business systems or processes, coordinate internally with the sales, manufacturing and dispatch teams to follow-up on the schedule adherence and escalate any bottlenecks to ensure a monthly service level of 95%. Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the period’s shipment commitments Reports weekly/monthly order fulfillment service level to Supply Chain Manager Monitor inventory levels as they apply to the timely release of orders and communicating need through sales analysts, customer service, and procurement Checks orders for accuracy, costing, timing, quantity Establishes and maintains good working relationship both internally and externally with all parties المهارات |
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