Security Coordinator

Job Description and Requirements
Security Coordinator - Subject to Contract Award

Make a difference every day

The Job Opportunity

Serco is currently looking for a Security Coordinator who will be responsible for supporting the effective and efficient delivery of security services to support the client, staff, guests, and visitors. The role will support the Department Manager in the management of security services by the nominated service provider to the agreed standards and deliverables. The role also provides a point of contact for all day to day security operations, inquiries and requires the incumbent to recommend and provide smarter working and administration practices in accordance with the Serco Management Systems.

Key accountabilities

Conduct a minimum of twice daily site check/inspections ensuring adherence to the contract by the security provider and report as appropriate.
To conduct reviews of all incident reports for further actions and advise the Management team.
To respond to requests by the client and/or the manager for information on incidents
Support the manager and act as a point of contact for the client during times of absence and support the security designated deputized Management team member
Support the manager by conducting quality checks of security service provider reports and adherence to KPIs.
Ensure replacement keys are cut and issued promptly following the correct procedure
Respond to all client requests for information and support and advise the manager
Ensure Security Service Provider is informed of any notified events
Respond to all requests relating to access control card issue to the client
Manage access control data and provide reports upon request by the manager
Manage lost and found procedures and respond promptly to request for collection/handover of the property
Attend all cases of reported student sickness and report to the client.
Attend all reported incidents/emergencies, support and follow-up reports to the manager.
What we are looking for in our candidates:

Knowledge of liaising or working within a Security Service Provider
Clear communication in English, both verbal and written
Computer literacy – Knowledge and use of MS Office Systems, particularly Excel
Superior customer service skills
Strong interpersonal skills
Issue resolution abilities
Decision-making abilities
Excellent understanding of security processes and monitoring of these processes
Good problem-solving skills
Flexibility to work on a shift basis 5 with other team members to ensure a continuous service 24/7
Specific requirements

Educated to the level of Bachelor degree in a technical or business discipline.
A degree or relevant industry certification is required.
2 years of minimum operational security delivery experience.
3 years of minimum security administration experience in a facilities management environment.
Proven experience of working with Subcontractors.

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.akhtaboot.com/en/uae/jobs/abu-dhabi/116800-Security-Coordinator-at-Serco