Airline/Hotel Booking Specialist

الوصف الوظيفي

Launch an exciting career with an International Crew accommodation specialist, working directly for one of their passenger service clients. Provide high level service by responding promptly to client requests. Possess keen intuition that allows anticipating and exceeding expectations.

Client Details

International Crew accommodation specialist who are working in Partnership with a leading UAE based Airline.

Description
Receive inbound inquiries to source hotel, transportation and travel needs of clients, round the clock.Ensure Reservations’ consistency and execution between multiple systems and channels utilized in the booking processObtain, evaluate, and provide accommodations according to client guideline, requirements and SOPs,Effectively utilize all Customer Service tools and technology to process, track and report on all reservations requests that are provided through different channels,Professionally respond to all clients and/or vendors and escalate issues, complaints or service disruptions according to procedures,Continually update and maintain company database with client transactionsProvide continual feedback on customer service processes and procedures to improve SOPs and training processes,Interact with internal departments, Support other duties/projects as needed

Profile
Ability to work in a Contact Center / service desk environmentMust by confident, self-motivated, detailed oriented, organized and possess the ability to multitask.Strong verbal and written communication skillsExcellent interpersonal and client relationship skillsNegotiations skills using different channels and methods of communications (phone or electronic)Ability to withstand significant pressures driven by volume, pace and challenging interactionsEmbraces change, thinks creativity and has a willingness to learnAbility to handle multiple priorities in a high-volume, target-based environmentAbility to follow complex and dynamic Standard Operating Procedures (SOPs)Strong analytical and problem solving skillsAbility to manage and provide feedback to all types of individualsAbility to work both independently and as part of a teamProficient with Microsoft Office (Word, Excel, Outlook)Proficiency with SABRE (preferred)

Job Offer

Very competitive salary and opportunities for future growth such as promotions to:
Sr. Airline Booking SpecialistLead Airline Booking SpecialistAirline Booking Specialist Supervisor

المهارات
Customer Service Airline Aviation Hospitality Hotels

تفاصيل الوظيفة
منطقة الوظيفة أبوظبي, الإمارات العربية المتحدة
قطاع الشركة خطوط الطيران/الملاحة الجوية
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3853494
المرشح المفضل
المستوى المهني متوسط الخبرة

https://www.bayt.com/ar/uae/jobs/airline-hotel-booking-specialist-3853494/