الوصف الوظيفي
• Protects customer information in accordance with state and federal Pharmacy laws as per UAE standards.
• Ensure all tasks are conducted with accuracy and in a customer first manner.
• Answer business reply card correspondence.
• Answer incoming pharmacy calls with a friendly and helpful voice.
• Professionally resolve and manage difficult customer situations.
• Ability to maintain and sustain established call center metrics.
• Ability to problem-solve with a goal of first contact resolution.
• Input accurate data into the customer relationship database while speaking on the phone.
• Keep managers and supervisors updated on consumer concerns and trends in product complaints.
• Frequent contact with divisions, Corporate Technology, Procurement and Marketing Departments, manufacturing plants and store personnel.
• Capture all relevant customer information, including addresses and phone numbers, for future follow-up.
• Build a rapport with members that is professional, knowledgeable, respectful, friendly, and engaging.
• Review and update patient profiles based on patient’s request
• This is not inclusive and other job responsibilities may be added.
• Achieve or exceed targets and profit margins through planning, implementing and monitoring business activities.
• Develop positive business relationships with customers and suppliers at Pharmacy level to achieve growth.
• Ensuring exceptional customer service as per SOPs and training manuals. • Dispensing and counseling at a professional level as per training manuals and SOPs
• Updating the records of customer service database should be done on a regular basis.
• Need to ensure all customer requirements and requests are made available within 24 hours.
• Identify new sales opportunity within the area surrounding the pharmacy. •
• Implementing selling & cross-selling methods as per the training standards. •
• Enhancing the customers experience within Pharmacy from “Customer Satisfaction” to “Customer Delight”
المهارات
• Proven customer service background.
• Proficient with Microsoft Office.
• Strong written and verbal communication skills with the ability to effectively communicate information to customers.
• Prior Pharmacy Tech or Call Center experience
• Bachelors in Pharmacy or Pharm D with atleast 2 years related experience/ training.
• Excellent communication skills
• Fluency in English is a must
• Knowledge of also Arabic preferred.
تفاصيل الوظيفة
منطقة الوظيفة أبوظبي, الإمارات العربية المتحدة
قطاع الشركة الأدوية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 4
الرقم المرجعي للوظيفة JB3844282
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 3
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/uae/jobs/call-centre-agent-trainee-pharmacist-3844282/
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