الوصف الوظيفي
• Maintaining full functionality of all ICT devices and not limited to PCs, printers, IP Telephony, A/V equipment, CCTV, Access Control and other equipment used at customer location(s).
• Providing telephone and desk side technical support for Smartworld Employees.
• Testing and implementation of applications images and patches to the Desktop and Laptop hardware in line with Defined Software Library.
• Creation and maintenance of standard images for existing hardware (Laptops and Desktops).
• Maintaining a regular Asset (Hardware and Software) listing for the Internal Estate.
• Managing associated Spares and Warranty procedure with hardware suppliers.
• Performing duties in a structured manor to ensure internal SLA’s are met or exceeded.
• Process all Installs Moves, Add and Changes (IMAC) in accordance with assignments.
• Follow defined processes for Incident Management, Problem Management and Change Management.
• Make recommendations to management where applicable.
• Providing support or deputize for Line Manager where required.
• Provide support and guidance to Support Engineers to constantly up skill team and create value for the organization.
• Proactively seek areas for improvement to enhance customer experience.
• Maintain excellent working relations with customer and team through maturity and experience within assigned role.
• Provide initiatives that will provide end user benefits and maintain his satisfaction
• Capability of initiating Knowledge Base updates for technical solution
• Liaise with Hardware vendors for next Level Support
• Performing all other job-related duties as assigned.
المهارات
• High school diploma or equivalent in Computer Science stream and three (3) years of experience with the types of hardware and software to be supported and including end-user support experience.
• Thorough knowledge of applicable computer hardware or software.
• Skilled in operating supported computer and peripherals, configuring computer hardware and software, and to analytically design program logic or solve technical problems.
• Ability to communicate effectively both orally and in writing; to work effectively with clients in order to provide guidance and instruction to others.
• Experience of working in a tiered support environment, providing support to junior colleagues through mentoring and shadowing.
• ITIL V3 Foundation certified
• CCNA certified with 2 year working knowledge
• MCSE/MCDST or equivalent certification desirable
• A+ and N+ certification or knowledge
تفاصيل الوظيفة
منطقة الوظيفة أبوظبي, الإمارات العربية المتحدة
قطاع الشركة الإتصالات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3842061
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 5
منطقة الإقامة الإمارات العربية المتحدة
https://www.bayt.com/ar/uae/jobs/it-field-support-engineer-al-dhafra-region-3842061/
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