الوصف الوظيفي
Customer Service Officer
Reports to: Senior Customer Service Officer
Dept: Sales & Marketing
Job Location: Abu Dhabi
Role
To effectively deliver best-in-class customer service, dispute management, efficient sales processes execution and accurate dispute registration and communication. The ultimate goal is to provide a seamless and integrated customer journey and a pleasant and swift experience.
Responsibilities
• Meet sales targets and KPls communicated by Senior Customer Service Officer /Customer Service Manager.
• Register and manage walk-in customers’ in the company Customer Relation Management (CRM) by extracting customers’ Credit Report from the credit bureau core as well as handling client disputes (validation, registrations and tracking).
• Reduce customer waiting time and increase efficiency in processing service requests through best-in-class customer service levels.
• Adheres to company audit, legal, security, confidentiality and any other requirement as per company policy or instruction by Senior Customer Service Officer /Customer Service Manager.
• Guides customers towards the right product to meet their needs and requirements.
Handle the online credit report processes.
• Continuously propose changes to processes and systems with the objective to streamline and enhance the Customer Journey and overall experience.
• Provides support on additional tasks and undertake responsibilities as decided from time to time by the Senior Customer Service Officer /Customer Service Manager.
المهارات
Prerequisites
• Ability to comprehend and store recall information on the business and its products/services/processes.
• Proven career experience in dealing with customers.
• Experience working in financial services industry and in sales/customer service.
• Proficient in English and Arabic.
• Extremely ethical and private in customer dealings.
• Excellent communication and soft skills.
• High School or Diploma in any field preferable.
تفاصيل الوظيفة
منطقة الوظيفة أبوظبي, الإمارات العربية المتحدة
قطاع الشركة القطاع الحكومي; خدمة العملاء
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3812484
المرشح المفضل
المستوى المهني متوسط الخبرة
https://www.bayt.com/ar/uae/jobs/customer-service-officer-3-month-renewable-contract-3812484/