IT System , Network

- Install and configure computer hardware operating systems and applications.

- Troubleshooting system and network problems and diagnosing and solving hardware or software faults; replacing parts as required.

- Assist with onboarding of new users, manage PC setup and deployment for new employees using standard hardware, images, and software.

- Following diagrams and written instructions to repair a fault or set up a system.

- Research for solutions using available information resources, advise user on appropriate action.

- Monitor and maintain computer systems and networks.

- Providing support, including procedural documentation and relevant reports.
Supporting the roll-out of new applications.

- Prioritizing and managing many open cases at one time, responding within agreed time limits to support tickets.

- Stay current with system information, changes and updates, Testing and evaluating new technology.

- PC hardware, Printers, scanners, computer peripherals

- Client PC connectivity - Ethernet, TCP/IP and VPN, including physical connection (cables, switches, Wi-Fi access points, routers) and logical/ software.

- Experience with backup products, antivirus desktop security products, and common support tools and applications.