Senior Software Telesales

Job Description:

As a telesales operator, you’ll be working in a business or call centre, contacting potential customers by telephone. Your job is to try and persuade them to buy your company’s goods and services, or at least accept a trial. You also carry out market research.

Your working day is spent on the phone making outgoing calls based on a script. During each phone call, you’re likely to:

*Describe the product benefits and any special offers.
*Give advice about how these may benefit customers personally.
*Persuade customers to accept a trial period or a visit from a sales representative.
*Gather and document information about the customer.
*Enter your notes into a computer, including dates for follow up calls.
*Take orders and arrange for delivery and bills to be sent.

Job Responsibilities:

*Excellent communication and listening skills
*A polite, confident and friendly manner
*Initiative
*Confidence using computers
*To enjoy working with customers and building relationships.
*A positive attitude.
*Flexibility and quick thinking.
*Perseverance and the ability to respect customers’ answers.
*Good knowledge about all the company’s products and services.
*To be well-organised and thorough, even under pressure.
*To enjoy working within a target-driven team environment.
*To understand and comply with the legislation relating to direct marketing.