• A Leader by Example: The candidate should be a role model for punctuality, presentability and credibility and to be the first to implement policies, procedures and code of conduct among the team.
• Positive & Resourceful: Someone who can manage to deliver exceptional results for unexpected tasks even if what is needed is to find a new way to do things.
• Conscious and Organized: Able to know when and how to prioritize their work.
• A Great Communicator: There are many stakeholders in this role, it could be a client, a patient, a shareholder, a colleague or a senior manager, the desired candidate should be able to converse properly with everyone.
• A Believer, Executer and a Winner: To be the first to believe in the role, the team, the vision, and the plans, but also be able to perform through people and timelines and deliver exceptional results.
Key Professional Skills:
• Minimum of 2 years contact center management/leadership experience.
• Minimum of 1 year within a startup.
• Previous experience in Process Improvement, Quality Assurance and/or Training is an added advantage.
• Excellent command in MS Office Suite and MS Visio
• Very Good English skills.
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