1. Handle customer calls related to the service and/or advice and ensure compliance with local, corporate and legal requirements.
2. Handle a variety of customer complaints and /or exceptions including responding to irate customers.
3. Identify, generate and document revenue opportunities in accordance with local standards.
4. Co-operate with internal departments and GSP’s, to resolve routine issues, refer non-routine issues to customer dissatisfaction, and refer in accordance with local agreed procedures.
5. Identify and document potential service issues and incidents of customer dissatisfaction and refer in accordance with local agreed procedures.
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