Provides initial support and assistance to all users of PCs, PC Networks and related peripheral devices. This includes the support of “approved” PC software applications.
Provides initial support to users of vendor applications; analyzes problems and contacts vendors for support if necessary. Responsible for making sure that vendor system application problems are resolved in a timely manner.
Responsible for referring support issues to the Technical Support Specialist II or System Engineer when appropriate.
Makes certain that each user receives timely and adequate support.
Responsible for the setup & configuration of PC’s, printers and other peripherals.
Responsible for the setup & configuration of approved software.
Responsible for making sure that each call for support is properly documented using the MHC Help Desk System.
Responsible for managing projects and meeting deadlines using best judgment to achieve goals. Projects to be assigned by management.
Work in a rotation with other employees for after-hours technical support of end users. Responsible to ensure all emergency items are resolved in a timely manner. Using other resources when necessary.
Performs all other duties as assigned by supervisor.
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