1. 1-2 years of experience
4. Help desk technicians diagnose PC errors and provide technical support.
5. Help desk technicians troubleshoot software, hardware and network issues.
6. Help desk technicians backup and restore an organization’s data files and folders.
7. Help desk techs install, configure and upgrade PC software and operating systems.
8. Install windows, windows server, windows drivers, configure outlook
9. Remote IT help desk specialists provide technical support over the telephone or Internet.
10. Remote help desk technicians may use specialized help desk support software to take remote control of end-users’ computers to troubleshoot, diagnose and resolve complex issues.
11. A good knowledge Domain environment, DHCP, DNS, TCP/IP, remote desktop
12. MCSE / MCITP is an advantage
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